Whether it’s the public or private sector, the performance of field staff and service technicians has a critical impact on a customer’s satisfaction with your good or service. Connect these workers with the most powerful and reliable mobile technology to improve the productivity and responsiveness of your operations.
Field Service Applications
Maintenance & Repair
Document and enhance visibility over your company’s work in the field. Manage work orders and store digitize records for the services performed for the customer.
Routing & Response
RFID and location technologies enable the dynamic routing of your field service fleet. In turn, you can improve operational efficiency, service response times, and customer satisfaction.
Get a clearer picture of the parts you have available and what needs to be ordered to avoid potential service delays. With an automated inventory system, you will know exactly which parts are where.
For field operations, there is no shortage of business assets to keep tabs on. A tracking system can be used to create a documented record of your company’s vehicles, tools, and mobile technology.
Product Selection Considerations
“We really appreciate how the RMS team works behind the scenes to deliver what we need. Its been a very busy year and we were able to navigate the shortages and supply issues which I am sure was not easy. Thank you.” Lloyd, Technical Services Engineer
“RMS Omega has really helped us keep up to date with the latest technology products. They give great customer service.” Jenny, Office Manager
“Customer service makes ordering a whole lot easier with their knowledgeable, patient, and friendly staff.” Shane, Tamko Building Products
“RMS has continued to be courteous and professional throughout all our interactions. Their products are recommended based on the needs of our business and our representative is always quick and eager to work with us creating solutions to the wide range of challenges we face as a company.” David, System Administrator
“RMS offers a very smooth and pleasant shopping experience. Everything is easy to understand and all the information you need is made available to you. I would recommend RMS to anyone that asked.” Mark, IT Administrator
Products We Offer
Handheld Mobile Devices
Light, powerful, and rugged enough to endure even the most demanding applications, these mobile and wireless data-collection devices are designed to meet your needs.
From point of sale, field service, inventory, inbound and outbound logistics, and plant management, Honeywell’s tablets deliver superior scanning, connectivity, and computing power to get the job done.
Due to their powerful scan engines, Honeywell readers can scan the most unreadable 1D and 2D barcodes. Furthermore, Honeywell scanners are made to be lightweight and intuitive, making them a favorite among end-users.
The rugged Honeywell vehicle mount computers are built to withstand the toughest environments; they are simple to operate with high visibility touch screens and large ruggedized keyboards with backlit keys.
Recognized for quality, durability, and reliability, Honeywell printers offer a wide range of features including multiple protocol support, programmability, internet printing and management, wireless connectivity, internal Ethernet support, RFID, and liner-less technology.
Honeywell mobile printers boast a variety of rugged and reliable features for the mobile workforce. They are ideal for fieldwork, warehouses, transportation & logistics, and retail.
Our RFID systems are built with the best readers printers, tags, antennas, and accessories to provide you the highest efficiency and security of data collected within your facility.
Software & Services
Round out your project with the right software and support. We work with a variety of software vendors and provide in-house support and services to give you a complete solution.
Already know what your looking for? Search our product database. If you have trouble finding a particular device or solution, please contact us and we will be happy to assist you.
RMS Omega is committed to getting you the right hardware, software, accessories, and support for your application. Improve your field service operations with a total technology solution.
Device Staging & Configuration
Have all of your equipment arrive ready to use and eliminate time spent looking through manuals or finding and installing the right software to get up and running. When units are received by the customer they are completely configured and ready to use right out of the box.
Device Management Services
Managed Services takes the pressure off companies to deploy and maintain their own wireless ecosystem. With Service Level Agreements for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on other business operations.
Repair Services & Support
To assist your organization in reaching new levels of productivity, you need a true partner; not just a vendor. RMS Omega offers comprehensive maintenance solutions tailored to meet your business needs. Our programs range from time and material service to service contracts, on-site service to depot repair service.
10 Considerations When Upgrading Your Mobile Devices
When is the last time you upgraded? Outdated devices can expose your operations to excessive downtime, loss of productivity, increased maintenance costs, security concerns, the inability to run certain programs or apps, and the threat of falling behind competitors. Before your next upgrade, here are ten things to keep in mind.