Responsive & Efficient Field Service

With Asset Tracking and Mobile Connectivity

Whether it’s the public or private sector, the performance of field staff and service technicians has a critical impact on a customer’s satisfaction with your good or service. Connect these workers with the most powerful and reliable mobile technology to improve the productivity and responsiveness of your operations.

Field Service Applications

Maintenance & Repair

Document and enhance visibility over your company’s work in the field. Manage work orders and store digitize records for the services performed for the customer.

Routing & Response

RFID and location technologies enable the dynamic routing of your field service fleet. In turn, you can improve operational efficiency, service response times, and customer satisfaction.

Asset Management

Get a clearer picture of the parts you have available and what needs to be ordered to avoid potential service delays. With an automated inventory system, you will know exactly which parts are where.

Equipment Tracking

For field operations, there is no shortage of business assets to keep tabs on. A tracking system can be used to create a documented record of your company’s vehicles, tools, and mobile technology.

Product Selection Considerations

Rugged Reliability

Field service requires devices with rugged construction to withstand drops, dirt, water, and other outdoor conditions. Trust in only the most rugged and reliable devices that will stand up to the challenge for your field technicians.

Real-Time Data

For both barcode and RFID technology used in field service workflows instant, real-time, information is essential. Device speed, range, and frequency are crucial for sharing information about work orders, inventory, and assets instantly with your backend system.

Wireless/Mobility

The freedom that wireless connectivity and mobility provide field workers can not be understated. Handheld technology with powerful connectivity improves worker productivity and operational efficiency.

Mobility Management

In field service, your technicians (and mobile devices) are always on the go. Not only do devices need to be tracked so they are not lost but all technicians need to receive the right OS, software, and security updates at the right time. As a result, make sure your technology is supported with a MDM software for seamless device management.

Products We Offer

Handheld Mobile Devices

Light, powerful, and rugged enough to endure even the most demanding applications, these mobile and wireless data-collection devices are designed to meet your needs.

Enterprise Tablets

From point of sale, field service, inventory, inbound and outbound logistics, and plant management, Honeywell’s tablets deliver superior scanning, connectivity, and computing power to get the job done.

Barcode Scanners

Due to their powerful scan engines, Honeywell readers can scan the most unreadable 1D and 2D barcodes. Furthermore, Honeywell scanners are made to be lightweight and intuitive, making them a favorite among end-users.

Vehicle-Mount Computer

The rugged Honeywell vehicle mount computers are built to withstand the toughest environments; they are simple to operate with high visibility touch screens and large ruggedized keyboards with backlit keys.

Label Printers

Recognized for quality, durability, and reliability, Honeywell printers offer a wide range of features including multiple protocol support, programmability, internet printing and management, wireless connectivity, internal Ethernet support, RFID, and liner-less technology.

Mobile Printers

Honeywell mobile printers boast a variety of rugged and reliable features for the mobile workforce. They are ideal for fieldwork, warehouses, transportation & logistics, and retail.

RFID Technology

Our RFID systems are built with the best readers printers, tags, antennas, and accessories to provide you the highest efficiency and security of data collected within your facility.

Software & Services

Round out your project with the right software and support. We work with a variety of software vendors and provide in-house support and services to give you a complete solution.

Customer Service Research Brief

Field Service Walkthrough Guide

Deployment Environment Guide

Already know what your looking for? Search our product database. If you have trouble finding a particular device or solution, please contact us and we will be happy to assist you.

RMS Omega is committed to getting you the right hardware, software, accessories, and support for your application. Improve your field service operations with a total technology solution.

Professional Services

Device Staging & Configuration

Have all of your equipment arrive ready to use and eliminate time spent looking through manuals or finding and installing the right software to get up and running. When units are received by the customer they are completely configured and ready to use right out of the box.

Device Management Services

Managed Services takes the pressure off companies to deploy and maintain their own wireless ecosystem. With Service Level Agreements for monitoring, alerting, reporting, and issue resolution, your organization can stay focused on other business operations.

Repair Services & Support

To assist your organization in reaching new levels of productivity, you need a true partner; not just a vendor. RMS Omega offers comprehensive maintenance solutions tailored to meet your business needs. Our programs range from time and material service to service contracts, on-site service to depot repair service.

10 Considerations When Upgrading Your Mobile Devices

When is the last time you upgraded? Outdated devices can expose your operations to excessive downtime, loss of productivity, increased maintenance costs, security concerns, the inability to run certain programs or apps, and the threat of falling behind competitors. Before your next upgrade, here are ten things to keep in mind.

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